SIGUCCS 2016 has ended

Create Your Own Event

SIGUCCS 2016

Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!

Elizabeth Rugg

UNC Charlotte
IT Director
Charlotte, North Carolina Area

I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition and renewal, training, documentation and communication. ↵I was an Executive Board member of the Association for Computing Machinery Special Interest Group University and College Computing Services (ACM SIGUCCS) organization and led their professional development program for many years. I am a faculty member for Educause's Senior Director Seminar and recently worked with ECAR on Change Management white paper.

9:00am MST

Closed Board Meeting Rexford

12:00pm MST

Registration Crystal Foyer

1:00pm MST

Leadership Development: What Really Works (requires advanced registration and additional fee) Crystal B PERSUADE! Nine Strategies for Getting What You Want (requires advanced registration and additional fee) Crystal A

2:00pm MST

HDI Forum (requires advanced registration) Aspen

5:15pm MST

First Timers Orientation Crystal C

6:00pm MST

Welcome (t-shirt) Reception Crestone Ballroom

9:00pm MST

Hospitality Suite Aspen

8:00am MST

Breakfast Silverton Ballroom

9:00am MST

Opening Plenary Crystal BC

10:30am MST

Networking Break & Exhibitor Hall Crystal Foyer

11:00am MST

Internal Think Tanks for Innovation and Team-Building Crystal A

12:00pm MST

Lunch Silverton Ballroom

1:15pm MST

'At Your Service', The NC State Experience Managing a Google Service Team Crystal C

2:30pm MST

Student computing at J.Willard Marriott Library Crystal B

3:45pm MST

Birds of a Feather & Speed Networking Silverton Ballroom

4:45pm MST

Networking Event Silvertone Foyer

6:00pm MST

Mentor Participants Dinner (UPDATED LOCATION) Lime

9:00pm MST

Hospitality Suite Aspen

7:30am MST

Open Board Meeting Aspen

9:00am MST

Boldly Moving Forward with Windows 10 Crystal C

10:30am MST

Networking Break & Exhibitor Hall Crystal Foyer

11:00am MST

Developing Best Practices for Qualtrics Administration Crystal B

12:00pm MST

Lunch Silverton Ballroom

1:10pm MST

General Session & Awards Crystal BC

2:30pm MST

Using Engagement to Transform, Reimagine, and Realign IT Silverton Ballroom

4:00pm MST

How to Develop a Service Catalog Crestone B

5:00pm MST

Four Winds Happy Hour Four Winds Interactive headquarters

9:00pm MST

Hospitality Suite Aspen

8:00am MST

Breakfast Silverton Ballroom

9:00am MST

From This Point to Endpoint : The journey to centralized device management Crestone A Lightning Talks: Wednesday Crestone B Making Sure Your Visual Communications Network Doesn't Suck Crystal A

10:30am MST

Networking Break Crystal Foyer

10:45am MST

Congratulations! You are (or you are getting) a new leader - strategies to make the transition go smoothly from both sides of the desk Crystal B

11:45am MST

Lunch On Your Own TBA

1:15pm MST

2016: A Site Odyssey Crestone A Marrying IT Asset Management and IT Service Management Crystal A

2:30pm MST

Realigning our Client Services Organization Crestone A

3:30pm MST

Networking Break Crystal Foyer

4:00pm MST

Closing Plenary Crystal BC

7:00pm MST

Taste of Denver Embassy Suites Lobby

My Session Chair Sessions

3:45pm MST

Birds of a Feather & Speed Networking Silverton Ballroom