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Tuesday, November 8 • 11:00am - 12:00pm
Developing Best Practices for Qualtrics Administration

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In 2013 West Virginia University consolidated a few individually purchased college and individual licenses for Qualtrics survey software into a single campus-wide license that includes all of our colleges and regional campuses, to be implemented as a campus standard and enterprise solution for our campus. Due to staff reorganizations over the past two years, I and the other Qualtrics brand administrators at WVU are all new to this administrative role. In this paper, I plan to share lessons that I learned while (1) participating in developing and documenting new business processes, (2) transitioning to serve as the main brand administrator, (3) cleaning up user accounts that had not been actively managed for years, and (4) working with the Qualtrics vendor, local group administrators, my IT colleagues, and campus users as we refine a set of best practices for product usage and administration. Although this paper discusses a campus-wide implementation of Qualtrics survey software, I feel that the lessons I learned during this process could be extrapolated to the development of best practices for other products or IT services.

Session Chair

Terris Wolff

Chief Technology Officer, USC Suzanne Dworak-Peck School of Social Work

avatar for Kathy Fletcher

Kathy Fletcher

IT Application Administrator, West Virginia University
38+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, TouchNet Marketplace, iClicker Cloud, Adobe Acrobat, Office 365

Tuesday November 8, 2016 11:00am - 12:00pm MST
Crystal B 1420 Stout Street, Denver, CO 80202