SIGUCCS 2016 has ended
Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!
Back To Schedule
Tuesday, November 8 • 4:00pm - 5:00pm
How to Develop a Service Catalog

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Regardless of your organization's service catalog maturity level, establishing an end-to-end process for managing your published service catalog is critical for your organization's success. We will explore an end-to-end process for developing and maintaining your service catalog, including lessons learned in higher education and industry best practices. This session will include an exercise to learn how to define and categorize your list of services, build a business case for catalog changes, and create a process for retiring a service. You will receive samples and templates of real-world service catalogs.

Session Chair
avatar for Kelly Wainwright

Kelly Wainwright

Sr. Director of Client Engagement, Lewis & Clark College
Lewis & Clark College

avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →

Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crestone B 1420 Stout Street, Denver, CO 80202