SIGUCCS 2016 has ended
Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!
Back To Schedule
Wednesday, November 9 • 9:00am - 10:30am
Delegated / Managed Response During Major IT Incidents - Creating a Duty Officer Program

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

All institutions should review how they plan to manage in a crisis. Within IT, there are ample opportunities to develop and test delegated, controlled and team oriented leadership when responding to IT outages and major incidents. Developing a scalable program and exposing management staff to major incident management experiences, will prove invaluable in the event of a large scale campus event or disaster. A well-designed duty officer program not only tests plans and develops experience but does so without additional costs. CIO’s will sleep better at night, and maybe even through the night, with a tested strategy in place that empowers delegated decision making by mid level managers relying on one another during major IT incidents. A team oriented program provides midlevel managers pressure based executive leadership experience through delegated decision making and technical response coordination. This interactive session will review approaches at two institutions to guide discussion and planning by participants.

Through breakout discussions participants will be asked to discuss their own experiences and planning activities around similar efforts at other institutions. Discussion and breakout activities related to Duty Officer program development will be presented to encourage and support similar programs. Facilitated discussions and small group activities will include collaborative efforts to review and define roles, responsibilities, planning considerations and tools. Practical experiences and examples will be used to provide added context and guide discussion. Participants will have the opportunity to develop an outline of an implementation strategy with specific milestones for further refinement and implementation.

Session Chair
avatar for Jason Vaughn

Jason Vaughn

Interim IT Director, Texas A&M College of Architecture IT Services
I have two passions: learning technology and facilitating its use. Through the toolset I have developed as a desktop support staffer, IT Manager, human resources facilitator, and project manager, I can confidently manage and deploy technology directives that affect entire organiz... Read More →


Donna Hill

Assistant Director, Service, Configuration, and Continuity Management, The George Washington University
The George Washington University

Bill Koffenberger

The George Washington University
The George Washington University
avatar for Charlie Spann

Charlie Spann

AVP, Enterprise Service Delivery and Deputy CIO, George Mason University

Wednesday November 9, 2016 9:00am - 10:30am MST
Crystal C 1420 Stout Street, Denver, CO 80202