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Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!
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Wednesday, November 9 • 1:15pm - 2:15pm
Our Student Staff: Specialty Roles and Professional Development

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"The opportunity to work directly with students – to help them develop a set of practical professional skills to supplement their academic skills – is a wonderful prospect and would be a genuine privilege."

This closing line on my application to Carleton College over a decade ago still represents one of my driving goals when I come to work at the Helpdesk each day. We want to provide more than just a paycheck to our student staff; we want to provide opportunities and incentives for them to develop and grow. But there are limitations, including a fixed pay rate and limited hours.

One approach has been to develop various Specialty Roles, which address genuine needs of the organization while offering developmental opportunities to our student staff. We have Drop-Off Consultants, LabRats, AzTechs and more. The focus of each role is different, as are the types and levels of responsibility. But it still seemed like we could be doing more.

Then, an opportunity arose when the college developed a strategic plan tasking us to “prepare students more robustly for fulfilling post-graduation lives and careers”. With this mandate, we are now expanding these specialty roles to assist other teams within our own organization, and to partner with other support organizations on campus.

Join us as we talk about each of these specialty roles: how they developed, why they developed, and the expectations of each. We’ll discuss the new, bigger picture framework in which these roles exist with a view to meeting the goals of the strategic plan and providing more interesting opportunities for the growth and development of our student staff.

Session Chair
avatar for David Weiss

David Weiss

IT Support Analyst, Nazareth College

avatar for R Kevin Chapman

R Kevin Chapman

Technology Support Specialist, Carleton College
A Scotsman abroad, working in higher ed. IT at a small liberal arts college in southern Minnesota.Running the Helpdesk, running the students, running the labs, running around and fixing things. Seriously, there's an outrageous amount of running.

Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crystal B 1420 Stout Street, Denver, CO 80202