SIGUCCS 2016 has ended
Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!
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Wednesday, November 9 • 2:30pm - 3:30pm
Realigning our Client Services Organization

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The IT landscape is rapidly changing and so are our end users. As we embrace new technology including Cloud solutions, IT organizations must adapt. Join UNC Charlotte's Client Engagement team as we discuss how we realigned the Client Services organization to meet this changing need. Come to this session to discover why "engagement" is not just "services", how our Desktop Services and Service Desk teams are evolving, and the benefits of adding a professional communicator to our team.

Session Chair
avatar for Jason Vaughn

Jason Vaughn

Interim IT Director, Texas A&M College of Architecture IT Services
I have two passions: learning technology and facilitating its use. Through the toolset I have developed as a desktop support staffer, IT Manager, human resources facilitator, and project manager, I can confidently manage and deploy technology directives that affect entire organiz... Read More →

avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →

Wednesday November 9, 2016 2:30pm - 3:30pm MST
Crestone A 1420 Stout Street, Denver, CO 80202