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Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!

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Sunday, November 6
 

9:00am MST

Closed Board Meeting
Sunday November 6, 2016 9:00am - 5:00pm MST
Rexford 1420 Stout Street, Denver, CO 80202

12:00pm MST

Registration
Sunday November 6, 2016 12:00pm - 6:00pm MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

1:00pm MST

Leadership Development: What Really Works (requires advanced registration and additional fee)
Leadership development is critical to the success of every institution and organization. Books, experts and theories on the topic are abundant. What works? What works in higher education? What works in an information technology environment? What will work for you?

Whether you consider yourself an experienced leader, aspire to be a leader or simply want to talk about leadership, this workshop will be valuable to you.

We will take a look at current popular leadership ideas, mix it with research and scholarship in the area of leadership and then examine it all through the eyes of higher education and information technology. You will learn more about your leadership style and make a plan for your own development. You will engage in deep conversation and activities that build your leadership toolbox so that you can enable and encourage the development of others in your institution as well. Come to this workshop for a fast paced, engaging and FUN session on leadership.

Vicki Rogers is passionate about developing people, customer service and milkshakes. She describes herself as a true lifelong learner. Vicki has a Bachelor’s degree in Management and a Master’s degree in Business Education. She is really close to earning a doctorate in Adult Education at the University of Georgia. Her research interest is Leadership and Professional Development, specifically for women in IT. Vicki was an IT Manager for the Information Technology Services department at the University of West Georgia for 12 years. Prior to higher education, she was a software and customer service trainer in the banking industry. She has 2 amazing daughters and the most spoiled schnauzer on the planet. She loves to read, constantly considers moving to the beach, tells great stories and thinks she’s pretty funny. Her presentations are informative and entertaining.

Speakers
avatar for Vicki

Vicki

Georgia Institute of Technology


Sunday November 6, 2016 1:00pm - 4:30pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

1:00pm MST

PERSUADE! Nine Strategies for Getting What You Want (requires advanced registration and additional fee)
Do you always get what you want? Why do some attempts succeed while others fail? What can you do to improve your ability to convince others? Whether you work in sales, fund development or organizational management, powerful persuasion is an essential element of your success. This seminar will explore nine fundamental principles of human behavior and help you harness that knowledge to persuade the people around you. You will learn how to:





  • Influence people’s thoughts, feelings and behaviors



  • Establish and maintain credibility



  • Find the right audience



  • Make big changes by starting small



  • Create vivid appeals





During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force and the Australian Government, as well as companies in the Fortune 500 including, AT&T, State Farm Insurance and Ralph Lauren.  Prior to becoming a speaker, he was a management professor, stand-up comedian and endurance athlete. He also managed nonprofit enterprises that provided employment for people with disabilities. He has more than twenty years of experience leading people and organizations. David has a doctor of management degree in organizational leadership, as well as a graduate degree in psychology. He is the author of three books: The Four Factors of Effective Leadership, The Freak Factor, and The Freak Factor for Kids.

Speakers
avatar for David Rendall

David Rendall

During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force and the Australian Government, as well as companies in the Fortune 500 including, AT&T, State Farm Insurance and Ralph Lauren. Prior to becoming... Read More →


Sunday November 6, 2016 1:00pm - 4:30pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

2:00pm MST

HDI Forum (requires advanced registration)
Discover the benefits of an HDI Forum at SIGUCCS 2016! This roundtable discussion is open to all attendees at no additional cost. The roundtable will be hosted by Allyson Rollins from HDI and focused on today’s support center successes, challenges and hot topics. Join HDI and your peers for this unique discussion opportunity to collaborate, share thoughts, ideas, best practices, and solutions to today’s most pressing technical support issues. Connect with other colleges and universities to learn from each other sharing your objectives and tasks as you discover industry-specific: advanced research, tested methodologies, emerging technologies, and strategic innovations. The exact agenda and discussion topics will be based on participant feedback prior to the conference.

Allyson Rollins is the program manager for HDI Forums. She is a trained meeting facilitator, with recruiting experience and new hire training. She is a professional, resourceful, solution seeker experienced in community relations, communications, marketing, sales, event planning, and volunteering! Allyson has a BS in organizational management with a focus in human resources.

Speakers

Sunday November 6, 2016 2:00pm - 4:30pm MST
Aspen 1420 Stout Street, Denver, CO 80202

5:00pm MST

Volunteer Orientation
Sunday November 6, 2016 5:00pm - 5:30pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

5:15pm MST

First Timers Orientation
Sunday November 6, 2016 5:15pm - 6:00pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

6:00pm MST

Welcome (t-shirt) Reception
Show your school spirit – wear your school t-shirt or sweatshirt and enjoy our opening reception!

Sunday November 6, 2016 6:00pm - 7:00pm MST
Crestone Ballroom 1420 Stout Street, Denver, CO 80202

9:00pm MST

Hospitality Suite
Join us in the hospitality suite each night for information networking and games.

Sunday November 6, 2016 9:00pm - Monday November 7, 2016 12:00am MST
Aspen 1420 Stout Street, Denver, CO 80202
 
Monday, November 7
 

6:30am MST

Morning Walk
Meet in the hotel lobby for a walk around beautiful downtown Denver. We’ll be back in time to get ready for breakfast!

Monday November 7, 2016 6:30am - 7:15am MST
Embassy Suites Lobby 1420 Stout Street, Denver, CO 80202

7:30am MST

Registration
Monday November 7, 2016 7:30am - 5:00pm MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

8:00am MST

Breakfast
Breakfast is on us! Sit down and get to know your fellow conference attendees?

Monday November 7, 2016 8:00am - 9:00am MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

9:00am MST

Opening Plenary
Dead Leaders: Lessons from the Lives and Violent Deaths of the World’s Most Influential People

Do you want to become a great leader? What does it take to achieve greatness?

When I ask audiences to identify the greatest leaders in the history of the world, a few names always make the list. After asking this question repeatedly over the years, I finally noticed something. The leaders, who were consistently rated as great, shared one thing in common. They had all been killed. They didn’t die natural deaths. They were either executed or assassinated. This led me to explore the lessons that we can learn from their example. During that journey, I discovered four leadership principles that have the power to transform your leadership and your legacy.

Speakers
avatar for David Rendall

David Rendall

During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force and the Australian Government, as well as companies in the Fortune 500 including, AT&T, State Farm Insurance and Ralph Lauren. Prior to becoming... Read More →


Monday November 7, 2016 9:00am - 10:30am MST
Crystal BC 1420 Stout Street, Denver, CO 80202

10:30am MST

Networking Break & Exhibitor Hall
Take a break, and meet your fellow attendees and exhibitors. Food will be provided.

Monday November 7, 2016 10:30am - 11:00am MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

11:00am MST

Adventures in Starting a Service Desk
This paper will discuss the journey taken by one small school, Lewis & Clark College, to implement a Service Desk. There are many aspects that go into a Service Desk, or so we learned when we transitioned a year ago from multiple separate service points to a one-stop shopping model of service. This change was part of an overall IT reorganization and had the goal of streamlining the process of receiving technology assistance

Some of the elements that helped this transition be successful include employing the correct staff and retraining existing staff, including student employees, implementing the correct tools (in our case for ticket tracking and equipment checkout) and creating the correct environment.

The other hurdle that we faced was changing the technology support culture on campus. This required much marketing, communication and a Grand Opening event to introduce the entire campus to the change. Were we successful? To some degree yes, and in other areas we are still working or dealing with new challenges.

Session Chair
avatar for Sarah  Curtis

Sarah Curtis

Digital Media and Events Coordinator, Colgate University

Speakers
CP

Caitlin Power

Lewis & Clark College
Lewis & Clark College
avatar for Kelly Wainwright

Kelly Wainwright

Sr. Director of Client Engagement, Lewis & Clark College
Lewis & Clark College


Monday November 7, 2016 11:00am - 12:00pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

11:00am MST

Internal Think Tanks for Innovation and Team-Building
Think tanks are usually associated with non-profit organizations and institutes that perform research and provide advice on subjects such as public policy, technology, culture, economics, and so on. But your IT organization can stretch that term to cover a group of staff members who convene to generate innovative ideas that can be acted upon to improve the overall functioning of their department and the institution that it serves. An internal think tank is also a way for staff to share ideas that may not otherwise have a proper place to be heard and discussed. It gives motivated staff a forum to change and improve the workplace status quo.

At Fordham University, the IT organization implemented the “Innovation Group,” a collection of staff from IT and other university departments who met regularly to brainstorm, research, and carry out ideas to improve the workplace environment, build a stronger sense of community among IT staff and others in the university, and enhance the integration of technology within the university.

This paper gives an overview of the Innovation Group’s goals and methods for organizing and carrying out ideas. It describes some of its successful initiatives and the benefits incurred. It also reviews some of the challenges the group encountered and group’s next phase, which will be based on lessons learned from the Innovation Group’s first incarnation.

Session Chair
EW

Elizabeth Wagnon

Training Project Leader, Texas A&M University

Speakers
avatar for Elizabeth Cornell

Elizabeth Cornell

Director of IT Communications, Fordham University
Fordham University


Monday November 7, 2016 11:00am - 12:00pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

11:00am MST

Longitudinal Relationship Management for Instructional Technologists
For centralized Instructional Technology teams working within a decentralized University, CRM tools can offer invaluable opportunities to collaboratively gather, organize and analyze faculty needs and interests surrounding technology-enhanced teaching and learning.

This session explores ways of using customer data effectively to help generate interdisciplinary communities of practice organized by pedagogical or system-based interests. 


Session Chair
Speakers
avatar for Amy Cheatle

Amy Cheatle

Manager, Instructional Design Team, Cornell University


Monday November 7, 2016 11:00am - 12:00pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

11:00am MST

Navigate the Higher Ed IT Waters to Chart Your Professional Development Plan
When was the last time you really thought about your own professional development? It’s no secret that people who are intentional and savvy about charting their careers are more successful and maybe even happier. The problem is this: We are bombarded with opportunities for developing ourselves and our careers. But we rarely take the time to navigate them by articulating what these goals are and then charting what learning experiences and people can help us get there. This session offers you focused time to make professional growth personal to you. In it, you will develop a concrete plan to use to pursue your career goals.

This interactive session begins with an activity to help you recognize your core competencies and how the influence your career pursuits. We will then jumpstart your thinking with creativity exercises to identify skills and knowledge gaps and to begin laying out the activities and team of people that will move you closer to your professional sweet spot. You will have the opportunity to uncover what you value and want from your professional life, brainstorm to identify career options, set attainable goals, and create your own individual plan for achieving them.

Come learn from experienced colleagues who understand the wonderful, often crazy, world of higher education IT as you chart your professional development plan. Roll up your sleeves, invest in yourself, and leave with a toolkit that you can put to use immediately to get the most out of your SIGUCCS experience and beyond.

Session Chair
avatar for Mark Davis Jr

Mark Davis Jr

Manager of Desktop Systems, Swarthmore College
It's about people, partnership and progress!

Speakers
JC

Joan Cheverie

EDUCAUSE
EDUCAUSE
avatar for Deborah Keyek-Franssen

Deborah Keyek-Franssen

Ph.D. and Associate Vice President for Digital Education and Engagement, University of Colorado System Office
Дебора Кейек-Франссен, Заместитель вице-президента по цифровому образованию и взаимодействию Университета КолорадоDeborah Keyek-Franssen is a creative educator and thought leader... Read More →


Monday November 7, 2016 11:00am - 12:00pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

11:00am MST

Women's Work: Gender in Higher Education Information Technology Positions
Let’s talk about women in higher education IT! Women in higher education and in technology positions are still greatly outnumbered by men in the field. Women leaders make up an even smaller fraction. In this session, we will review relevant statistics about the phenomenon, discuss why it matters and then look for ways to initiate change. The presenter has done significant research in this area and brings meaningful data for discussion and brainstorming. The presentation will be interesting and fun for women and men.

Session Chair
avatar for Heather Brotherton

Heather Brotherton

Systems Engineer, Purdue University

Speakers
avatar for Vicki

Vicki

Georgia Institute of Technology


Monday November 7, 2016 11:00am - 12:00pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

12:00pm MST

Lunch
Lunch is on us. Grab a plate and network with your fellow conference goers.

Monday November 7, 2016 12:00pm - 1:15pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

1:15pm MST

'At Your Service', The NC State Experience Managing a Google Service Team
Formed in 2010 after NC State “went Google,” the Google Service Team (GST), made up of staff from different units in the Office of Information Technology as well as representatives from across campus, has thrived and continues to meet on a regular basis. This service team model has addressed areas where “regular teams” within an IT organization may not be successful, such as a lack of a clear mission, or lack of representation from outside of the central IT organization. Additionally, service ownership has given a single point of contact, a diverse cross-functional (and cross-campus) team, and continuity in decision-making. The GST also helps streamline requests, issues, and escalations across teams as IT staff know where and how to funnel these items.

This presentation will discuss NC State’s Google Service Team (GST), including its mission and structure (including ties into governance), what makes it different from other teams in an IT organization, and the challenges and rewards for both the team members and customer base.

Session Chair
LG

Lisa Godbolt

Client Support Analyst, Oberlin College

Speakers
avatar for Sarah Noell

Sarah Noell

Assoc Director, Information Technology, North Carolina State University
I work in the Office of Information Technology, division of Outreach, Communications, and Consulting. I have the OIT training team reporting to me, as well as being the team lead for the cross-functional Google Service Team (GST). 



Monday November 7, 2016 1:15pm - 2:15pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

1:15pm MST

AwardU: Recognition Program for WVU ITS Employees
In 2014, we created an employee recognition program for about 220 employees under Information Technology Services at West Virginia University. Over six months, a large and diverse committee of staff built a scalable, transparent, accountable, peer-judged program that we hope will help improve employee retention long term. With both positive and negative examples of past, unstructured and personality-dependent programs in mind, we wanted a system as fair and unbiased as possible. We created standards and principles to design a meaningful product that employees would use, appreciate and support. After five quarters, we have functional data, formative notes and personal anecdotes we believe are worth sharing.

Session Chair
avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365

Speakers
avatar for Steven Marra

Steven Marra

Web Developer, West Virginia University
I'm a Jack of All Trades, Master of Some. On the werk side: My day job is at WVU. I've been a trainer, a Sys Admin, and now a Web Developer. I'm INCREDIBLY proud of the work our AwardU committee did on our employee recognition program for Information Technology Services at... Read More →
avatar for Vicki Smith

Vicki Smith

Executive Director, Customer & Communication Services, West Virginia University
Ask me anything! My session focuses on the value, importance and challenges of communicating effectively, and the culture change that requires for some IT organizations. It's hard work, but so worth it! I am looking to learn from others about creating an incident management process... Read More →



Monday November 7, 2016 1:15pm - 2:15pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

1:15pm MST

Managing Clickers at the Enterprise-Scale
Clickers, also known as audience response systems are wireless hand-held devices used to conduct student participation in the classroom, often to credit attendance and measure understanding. This provides both student and instructor with valuable real time feedback.

In 2010-2011 we conducted an assessment of clicker use at Oregon State University. This investigation involved more than 80 clicker-using instructors from across the curriculum, several hundred students in pilot courses, core instructional support units, and peer institutions. The overall consensus result of these diverse stakeholders is that we should transition from Qwizdom to Turning Technologies as the centrally supported response system. We will share the assessment along with the feature matrix comparison of the major response systems available. This talk will go over the transition from Qwizdom to Turning, and then to the Cloud system in addition to clicker involvement at OSU consisting of: instructor training, clickers@osu workflow, scheduled class visits, instructor communications, turning communications, faculty senate, START = Enterprise Registration, extra-curricular use, assessment, and vendor research.

Speakers
JD

Jon Dorbolo

Oregon State University
Oregon State University
NO

Nargas Oskui

Oregon State University
Oregon State University


Monday November 7, 2016 1:15pm - 2:15pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

1:15pm MST

Teaching, learning, and classroom design
Our schools have a variety of classroom environments from the large lecture halls to teaching labs with a computer for every student, to rooms with movable flat tables set in a circle. Many of our classrooms are equipped with data projection and podiums. Faculty often have favorite classrooms and try to book those rooms for their classes every year. Classrooms might be assigned by class size, but there are other factors about classrooms that either match or clash with teaching styles of our faculty.

In this paper we intend to explore how the classroom environment affects teaching and learning, and how classrooms can be designed to facilitate engagement and active learning at Williams College and Lewis and Clark College. We will also discuss the challenges in pursuing the creation of flexible learning spaces.

Session Chair
avatar for Elizabeth Cornell

Elizabeth Cornell

Director of IT Communications, Fordham University
Fordham University

Speakers
avatar for Miranda Carney-Morris

Miranda Carney-Morris

Director of Educational Technology, Lewis & Clark College - IT/Educational Technology
avatar for Trevor Murphy

Trevor Murphy

Instructional Technology, Williams College
Williams College



Monday November 7, 2016 1:15pm - 2:15pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

1:15pm MST

Toppling the monolith: How SUNY Geneseo ended the use of monolithic images on Macs
Monolithic imaging for faculty, staff, and students access computer deployments is less than ideal. Image sizes are massive and are difficult and time consuming to build. Furthermore, images are often outdated immediately after building what other packages, such as the flash player, receive updates. Package based deployments solve many of these issues. Individual packages within the deployment are updated one of the time, even automatically, while software repositories dictate which packages are required for each set up. Furthermore, solutions to handle these issues are often free and open source such as Munki, AutoPKG, and reposado. We will discuss how to create your own packaged based deployments using these tools.

Speakers
avatar for Nik Varrone

Nik Varrone

Support Services Manager, State University of New York at Geneseo
SUNY Geneseo


Monday November 7, 2016 1:15pm - 2:15pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

2:30pm MST

Challenges of deploying PKI based client digital certification
We are confronted with the threat from the theft of ID/password information caused by phishing attacks. Now authentication by using the ID and password is no longer safe. We can use the PKI based authentication as a safer authentication mechanism.

In our university, Japan Advanced Institute of Science and Technology (JAIST), we deployed automatic digital certificate issuing system for our users, and employ the PKI based client certificates for log-on to web application, connecting to wireless network (including eduroam), using VPN service, and email sender signing. In addition, National Institute of Information (NII), which are providing common ICT infrastructure services for Japanese universities and institutes, started a service to issue client certificates in this year. So use of the electronic certificates will become more popular within a few years in Japan.

However, there are not so enough cases deploying the electronic certificate based authentication in University infrastructure, we still has many tips and issues on operating this. In this paper, we introduce the use case of the electronic certificate in JAIST, the challenges and issues, and consider the future prospects.

Session Chair
Speakers
MS

Mikifumi Shikida

Professor, Kochi University of Technology
avatar for Satoshi Uda

Satoshi Uda

Assistant Professor, Japan Advanced Institute of Science and Technology


Monday November 7, 2016 2:30pm - 3:30pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

2:30pm MST

Collaboration Made Easier - Working with Restricted Documents within Office 2013, OneDrive, and Office 365
Lehigh University Athletics implemented restricted document editing in Microsoft (MS) Office 2013 and OneDrive  to allow staff to work collaboratively on a single document for a bi-annual departmental report. This presentation will cover the steps to convert an old business process of sharing over e-mail, sometimes hundreds of times, to a single document with restricted editing housed in OneDrive. Restricted editing prevents staff from editing parts of the document they are not responsible for. Storing the document in OneDrive allows for versioning and access from almost any internet-connected device.

This presentation will focus on why Office 2013/OneDrive, in combination with Office 365, was chosen as the best solution for the needs of Athletics and how this solution is applicable across a number of business units. Included will be a demonstration from start to finish of setting up a restricted document to show just how easy it is to do. Improving existing business processes is an often overlooked function of IT, making features such as restricted editing incredibly valuable in a myriad of situations.

Session Chair
TW

Terris Wolff

Chief Technology Officer, USC Suzanne Dworak-Peck School of Social Work

Speakers
avatar for Bill Bettermann

Bill Bettermann

Manager / Senior Computing Consultant, Lehigh University
TP

Timothy Palumbo

Senior Computing Consultant, Lehigh University
Lehigh University


Monday November 7, 2016 2:30pm - 3:30pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

2:30pm MST

How can computational services facilitate collaboration between institutions?
Researchers, scientists, engineers, granting agencies, and ever-more complex research problems have given rise to the scientific “collaboratory” - large organizations which span many institutions, with individual members working together to explore a particular phenomenon. These organizations require computational resources in order to support analyses and to provide platforms where the collaborators can interact. Participants will learn about the XSEDE Community Infrastructure (XCI) group, which assists campuses to use their own resources and promotes the sharing of those resources in order to create collaboratories improving use of the nation's collective cyberinfrastructure. Currently XCI works to provide toolkits and training, and collaborates with organizations such as ACI-REF, XSEDE Campus Champions, and Open Science Grid to identify tools and best practices that support the community. This panel session brings professionals from all of the above organizations together to discuss the progress in and barriers to development of a robust collaborative environment where computational resources can be shared. Participants will be able to contribute to the session, and to XCI’s future initiatives, with their own campus stories and needs. Our goal is to identify what the requirements are for the creation of flexible infrastructure to serve research communities and what these communities will look like in the future: what tools, standards, and training is required in order to support and foster cross-institutional research?

Session Chair
avatar for Bob Haring-Smith

Bob Haring-Smith

Conference Chair, SIGUCCS

Speakers
avatar for Jeremy Fischer

Jeremy Fischer

Manager, Jetstream Cloud, Jetstream - Indiana University
Cloud computing for research and education!
avatar for Barbara Hallock

Barbara Hallock

Senior NET+ / Campus Bridging Systems Analyst, Indiana University
Indiana University, cluster computing, XSEDE, open source software
avatar for Richard Knepper

Richard Knepper

Deputy Director, Center for Advanced Computing, Cornell University
NSF XSEDE Campus Bridging / Community Resource Integration Cornell Center for Advanced Computing NSF Aristotle Project
DL

David Lifka

Cornell University
Cornell University
JN

J-P Navarro

University of Chicago/Argonne Mat. Lab.
University of Chicago/Argonne Mat. Lab.


Monday November 7, 2016 2:30pm - 3:30pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

2:30pm MST

Student computing at J.Willard Marriott Library
As student computing labs continue to evolve for the future, the makeup of these labs and the services that they provide are the subject of great discussion. From what software and systems to provide all the way to 3D printing and staff training, this presentation will focus on the future of student computing and technology needs. The Marriott Library at the University of Utah supports multiple student computing labs that offer a wide variety of systems, software, laptop checkout, 3D printing services, hardware checkout, remote software access, and more. As students continue to progress in their level of technology expertise upon entering higher education, this is forcing a massive change in the services that need to be offered for the future. This presentation will focus on the “Service Development & Management” aspects of student computing - what services students are asking for, development of needed services, management & assessment of services, funding models, and staff training to sustain these services.

Session Chair
Speakers
avatar for Harish Maringanti

Harish Maringanti

Associate Dean for IT & Digital Library Services, University of Utah


Monday November 7, 2016 2:30pm - 3:30pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

2:30pm MST

We Can Rebuild It, We Have The Technology: Modifying the Mac Mini for optimal use as a classroom instructor station
Apple’s Mac Mini is a near perfect solution for use in the classroom; it has out of the box support for OSX and Windows, has a small form factor, and is relatively low cost. It does have its own unique challenges, one of which is a rear mounted power switch that requires a mechanical lever when securely rack mounted. At Carleton College, we were tasked with improving the performance and mechanical reliability of our Mac Minis by making them better than they were before. Better hard drives. Stronger power switches. Faster boot times. In this presentation, I’ll discuss how we increased overall performance using a combination of new boot protocols, SSDs, auto parts, a soldering iron, and a drill press.

Speakers
avatar for Travis Freudenberg

Travis Freudenberg

Technology Support Specialist, Carleton College
Hardware repair, student mentoring, Right To Repair, electronics sustainability, music, beer.


Monday November 7, 2016 2:30pm - 3:30pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

3:45pm MST

Birds of a Feather & Speed Networking
Informal networking opportunities based on IT topics, offering you the opportunity to meet people using similar technologies or facing similar issues on their campuses. Topics will be compiled and list at the Registration Desk. Table switching will be encouraged. Please submit your desired topic here.

Topics Scheduled:


  • Cloud Services - Google Drive, Dropbox, Box.net (Chester Andrews)

  • Conference Volunteering (Melissa Bauer)

  • Communicating with clients about software (David Weiss)

  • Data-driven decision making (Allan Chen)

  • Engagement Activities (Beth Rugg)

  • Mobile Device Management (Ella Tschopik)

  • Phishing Awareness (Chris King)

  • Printer Management (Nik Varrone)

  • Staying Engaged after a SIGUCCS Conference (Mo Nishiyama)


Session Chair
avatar for Melissa Bauer

Melissa Bauer

Director of Administrative Computing & IT Engagement, Baldwin Wallace University
avatar for Allan Chen

Allan Chen

Chief Information Officer, Muhlenberg College
Muhlenberg College
avatar for Chris King

Chris King

Assistant Director, Technology Support Services, NC State University
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →
avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →
avatar for Ella Tschopik

Ella Tschopik

Computer Lab Consultant, UW Madison School of Education
avatar for Nik Varrone

Nik Varrone

Support Services Manager, State University of New York at Geneseo
SUNY Geneseo

Monday November 7, 2016 3:45pm - 5:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

4:45pm MST

Networking Event
Join us at the end of the day for a chance to unwind – find a group to go to dinner with or head out to one of our optional evening events!

Monday November 7, 2016 4:45pm - 6:00pm MST
Silvertone Foyer 1420 Stout Street, Denver, CO 80202

5:30pm MST

Culinary Event
Note there is an additional $35 fee per participant, be sure to add it to your registration when you register for the conference.

This event showcases Colorado wines and beers brewed through MSU Denver’s Tivoli Brewery. We’ll also do a tour of the facility as part of the evening, including a peek into the 4,000-bottle wine cellar they have on campus. The event is limited to 64 participants. The Hospitality Learning Center is approximately 0.6 mile from the hotel, so please plan accordingly. You can purchase more than one ticket at time of registration.


Monday November 7, 2016 5:30pm - 7:30pm MST
SpringHill Suites Denver Downtown at MSU Denver 1190 Auraria Parkway, Denver, CO 80204

6:00pm MST

Mentor Participants Dinner (UPDATED LOCATION)
Past and current mentoring program participants are invited to this celebration dinner. Meet at 6 pm in front the registration desk on the 3rd floor. We will be going to Lime Restaurant http://eatatlime.com

Monday November 7, 2016 6:00pm - 7:30pm MST
Lime 500 16th St. # 322 Denver, CO 80202

9:00pm MST

Hospitality Suite
Join us in the hospitality suite each night for information networking and games.

Monday November 7, 2016 9:00pm - Tuesday November 8, 2016 12:00am MST
Aspen 1420 Stout Street, Denver, CO 80202
 
Tuesday, November 8
 

6:30am MST

Morning Walk
Meet in the hotel lobby for a walk around beautiful downtown Denver. We’ll be back in time to get ready for breakfast!

Tuesday November 8, 2016 6:30am - 7:15am MST
Embassy Suites Lobby 1420 Stout Street, Denver, CO 80202

7:30am MST

Open Board Meeting
Tuesday November 8, 2016 7:30am - 9:00am MST
Aspen 1420 Stout Street, Denver, CO 80202

7:30am MST

Registration
Tuesday November 8, 2016 7:30am - 5:00pm MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

8:00am MST

Breakfast
Breakfast is on us! Sit down and get to know your fellow conference attendees?

Tuesday November 8, 2016 8:00am - 9:00am MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

9:00am MST

A PetaFLOPS supercomputer as a campus resource: innovation and impact
In 1997, Indiana University (IU) began a purposeful and steady drive to expand the use of supercomputers and what we now call cyberinfrastructure. In 2001, IU implemented the first 1 TeraFLOPS supercomputer owned by and operated for a single university in the United States. Subsequently, in 2013, IU made a similar achievement at a 1 PetaFLOPS level: Big Red II, a Cray XE6/XK7, was the first supercomputer capable of 1 PetaFLOPS (theoretical) performance.

Supercomputing plays a strong role in IU’s competitiveness for contracts and grants funding. The facilities and grants income from the teams that use Big Red II more than pays for the system costs itself. Currently, 176 disciplines and subdisciplines are represented on Big Red II with a wide variety of usage needs.

Indiana University has scaled up its resources and the use of its supercomputers across traditional and nontraditional disciplines. The critical learning from our experience is how such centrally-managed high performance computer systems can be used to foster innovation across many disciplines. The techniques we employed to achieve utility across the broad user community can be applied to campuses of many sizes and shared supercomputers and clusters of many sizes. Our primary goal in this paper and presentation will be explaining how you can foster innovation at your home campus, no matter what size of a cluster or supercomputer you can afford (and even if you can’t afford any locally).

Session Chair
avatar for Pedro Soto

Pedro Soto

Managing Director, TOPdesk
Helping IT Help Desk leaders in Higher Education who care and believe they can make their organizations stronger today. IT Service Desk leaders in Higher Education have 3 points of leverage to influence the quality of service they provide to their organization: their people, processes... Read More →

Speakers
MA

Matt Allen

Indiana University
Indiana University
avatar for Ben Fulton

Ben Fulton

Indiana University
I have an MS in bioinformatics and work in the Scientific Applications group at Indiana University
DH

David Hancock

Indiana University
Indiana University
avatar for Robert Henschel

Robert Henschel

Director, Pervasive Technology Institute at Indiana University
avatar for Matt Link

Matt Link

Associate Vice President, Research Technologies, Indiana University
Matt Link is associate vice president for UITS Research Technologies and a center director for the Pervasive Technology Institute. Link has been with IU and UITS for more than 20 years and has worked at all levels of the organization. He has a wide range of experience in higher education... Read More →
avatar for Craig A. Stewart

Craig A. Stewart

Indiana University
Indiana University
AT

Abhinav Thota

Indiana University
Indiana University
JT

Jenett Tillotson

Indiana University
Indiana University


Tuesday November 8, 2016 9:00am - 10:30am MST
Crestone A 1420 Stout Street, Denver, CO 80202

9:00am MST

Boldly Moving Forward with Windows 10
UNC Charlotte has intentionally moved from being a late adopter for Windows 7 to an early adopter for Windows 10. Learn how we approached the release of Microsoft's newest operating system for new machines, labs and to existing faculty and staff workstations. We will discuss the technical challenges we faced, the solutions we developed and our deployment methodologies. We will also discuss getting buy-in from decentralized IT partners and how they were engaged in this project.

Speakers
avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →


Tuesday November 8, 2016 9:00am - 10:30am MST
Crystal C 1420 Stout Street, Denver, CO 80202

9:00am MST

Changing How We Think About PC disposition
How do you decide what to do with an enterprise PC that’s been replaced? What types of evaluation methods do you employ? Is the decision made by emotion, analysis, fixed planning, or just the conventional wisdom of “dispose after n years”? Let’s challenge that conventional wisdom and anecdotal logic, and think about objective and deterministic methods to measure a computer’s continued viability. We’ll talk about value proposition, opportunity cost, risks and benefits, secondary use cases, hard versus soft costs.

Speakers
avatar for Dan Herrick

Dan Herrick

Device Lifecycle Program Manager, University of Colorado Boulder
Asset Management, Business Storytelling, Creative uses for legacy tech, Current and upcoming personal technology


Tuesday November 8, 2016 9:00am - 10:30am MST
Crystal A 1420 Stout Street, Denver, CO 80202

9:00am MST

Lightning Talks: Tuesday
Lightning Talks: This is a form of group presentation where each member of a small group (approximately 5) is allocated 7 minutes each to make a concise presentation on a specific, yet unrelated, topic. Two minutes of Q&A follows each presenter with an additional 15 minutes for questions directed to any presenters in the group at the end of the session. This is an opportunity for new attendees to take the first step to participate in a professional conference and gain valuable experience presenting as well as an option for seasoned attendees presenting at the conference to share quick tips and useful information without compiling a second paper.



Talks during this session:

Fourth Time’s a Charm? Redesigning training for a re-redesigned helpdesk
Kendra Strode, Carleton College
Abstract: Computing Support structures at Carleton College have been redefined several times over the past decade, and as those structures change, so has the need to train staff on the support we provide to campus. Inspired by an Educause presentation on modular training, Kendra designed an online self-paced training program for the then-separate Student Computing Information Center (SCIC) at Carleton. When hired to the then-separate staff/faculty support center, Rapid Response, Kendra designed a new joint training system, combining both modular training and one-on-one training with the smaller staff. When the helpdesks were combined, the training went through another redesign, and now after a fourth re-designing of support and support paradigms, another training program is taking form which combines elements of all the previous training structures along with new ideas supported by a new student work position. Each structure had strengths for the constraints of each desk, and multiple iterations of design through to implementation have helped re-define the process of creating and maintaining training.

Video without a camera
Chad Schonewill, Colorado College
Abstract: I will briefly discuss (and demonstrate) using the Adobe Voice iOS app to create short videos (about 2 minutes long) to better engage users in communication from ITS. I've successfully used these at Colorado College for a series on computer and identity protection, announcements about new functionality, and other similar blurbs.

Teaching Animation
Trevor Murphy, Williams College
Abstract: Williams College has a January term. The author taught a course in animation to 12 students and 1 auditor. The class covered storytelling and created short films. This talk will cover some of the ideas that came out of teaching such a class.

Charting the Course: Navigating Student Staff Management Tools
Tammy Browning, University of Missouri
Abstract: 
At the University of Missouri- Columbia (MU), in the Division of IT, we employ approximately 80 students per semester whom guide and support customers (students, faculty and staff) in our centrally scheduled classroom computer labs and residence halls. As our map dictates that we rely on student employees to accomplish a majority of the support and work in our environment, we must utilize process and procedures in combination with management tools to be efficient. In order to navigate the course of hiring students each semester, it is critical to have streamlined and automated processes.

In this lightning talk we will focus on how to successfully manage student staff in the following areas; how we collect the students’ availability to work in the software tool called Whentowork, students’ availability requirements, and then adding the schedules into our custom developed student management system named CSIS (Computing Sites Information System).

CSIS streamlines our journey, by allowing us to manage a large population of student staff. This tool acts as our compass which guides us in scheduling (both initially and changes), monitoring student staff attendance, clocking in/clocking out, timesheet management and monitoring movement across campus. On our future map, we plan to automate importing schedules from Whentowork into CSIS since they are currently not integrated as well as professional development training, weekly mentoring information and our student staff attendance/ disciplinary point system.

Adventures in Management: Incentives with flair
Theresa Morgan and Carla Hoskins, Purdue University
Abstract: The two big challenges in working with student employees are hiring good employees and motivating employees. While we developed a good system for the former, we struggled with the latter. To help engage and motivate students we began our Pincentives program.
Pincentives began as “flair” with pins earned by various achievements but, with feedback from our student employees, has progressed into much more. We have monthly events, Finals Week coffee and treats, employee of the month surveys, and a “store” where everything from chips to t-shirts can be purchased with earnings from good performance. We also have targeted emails following up on great job performance and regular feedback surveys so each individual has the chance to be heard.

We believe that the theory put forward in The Gratitude Diaries by Janice Kaplan is true - happiness is not enough. We need engagement, purpose, and gratitude for a greater sense of well-being and this is true for all employees, student or full-time. Since we began the program, we have seen the number of positive performance reports for employees double and the negative performance reports nearly cut in half. The Pincentives program gives our student employees the chance to be fully engaged in their roles within our department. This in turn provides better service in the labs for our customers, more well-rounded team members, and increased interest and motivation for higher positions in the organization.

Session Chair
avatar for Melissa Bauer

Melissa Bauer

Director of Administrative Computing & IT Engagement, Baldwin Wallace University

Speakers
avatar for Tammy Browning

Tammy Browning

Information Technology Manager, University of Missouri
GO MIZZOU TIGERS!!!
avatar for Carla Hoskins

Carla Hoskins

Administrative & Scheduling Supervisor, Purdue University
avatar for Theresa Morgan

Theresa Morgan

Administrative and Scheduling Coordinator, Purdue University
avatar for Trevor Murphy

Trevor Murphy

Instructional Technology, Williams College
Williams College
avatar for Chad Schonewill

Chad Schonewill

Help Desk Team Lead, Colorado College
Like most English majors, I lead our IT Help Desk at Colorado College and have since the early 2000's. I'm a supertaster, meaning I have a higher concentration of taste buds than mere mortals and taste things much more intensely.
avatar for Kendra Strode

Kendra Strode

Technology Support Specialist, Carleton College
Training helpdesk students at a small undergraduate college.


Tuesday November 8, 2016 9:00am - 10:30am MST
Crestone B 1420 Stout Street, Denver, CO 80202

9:00am MST

Psst! What’s the Secret to Being a Successful Leader?
Today’s IT leaders require different skill sets to be effective and successful both within their organization and across campus. One of your most important roles as a leader is to develop a team of engaged professionals. A critical and often undervalued skill is the ability to plan for the future, recruit and deploy the best talent to join the organization, develop employees to achieve their potential and manage performance resulting in a high performing, motivated team. What skills and competencies do you need to develop in order to change organizational culture, lead through uncertainty, and manage behavior? How do you successfully navigate the change from being a subject matter expert to being a leader of people where you do little actual hands-on work but spend your time building relationships, nurturing your staff’s development, negotiating, and, ultimately, leading change? Shifting attitudes and culture can be difficult and often time-consuming work, but it doesn’t have to be all consuming or totally exhausting.

In this highly interactive session, you will learn the importance of recognizing your own emotions and those of others and why this is essential for motivating yourself as well as managing others to build a coherent, flexible team. From selection and onboarding to assessing and developing, you will learn valuable tips that the IT leader need to be successful and you will leave with a toolkit you can utilize as soon as you return to campus.

Session Chair
avatar for Nik Varrone

Nik Varrone

Support Services Manager, State University of New York at Geneseo
SUNY Geneseo

Speakers
JC

Joan Cheverie

EDUCAUSE
EDUCAUSE
MK

Michael Kubit

Case Western Reserve University
Case Western Reserve University


Tuesday November 8, 2016 9:00am - 10:30am MST
Crystal B 1420 Stout Street, Denver, CO 80202

10:30am MST

Networking Break & Exhibitor Hall
Take a break, and meet your fellow attendees and exhibitors. Food will be provided.

Tuesday November 8, 2016 10:30am - 11:00am MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

11:00am MST

A Panel on the Transition to Cloud-Based Student Printing
At Baldwin Wallace University in Berea, OH and Muhlenberg College in Allentown, PA, student printing has traditionally used up a great deal of resources. This included hardware to maintain and replace, software to manage and deploy, and provision of supplies. Student printing also did not provide much in the way of convenience. While printing from a computer lab was easy enough, mobile printing was so painful at BWU that most students didn’t use it, and Muhlenberg had not yet found a tenable solution. We did not provide for guest printing and color printing had to be sent to specific printers in specific locations. We had no campus card integration. In the Summer of 2015, BWU implemented wepa, a cloud-based printing solution to reduce the use of these resources while not only minimizing the impact to students, but providing additional opportunities to the students. Muhlenberg College launched wepa for the spring term, 2016. Come to this panel session to hear more about the challenges we faced, how we implemented wepa, and our lessons learned.

Session Chair
Speakers
avatar for Melissa Bauer

Melissa Bauer

Director of Administrative Computing & IT Engagement, Baldwin Wallace University
avatar for Amanda Calhoun

Amanda Calhoun

Sales, WEPA
wēpa is a cloud-based print solution based out of Birmingham, Alabama that is focused on improving student printing on college campuses across the United States. wēpa’s passion is understanding student print needs and supporting campuses to provide exceptional print services... Read More →
avatar for Allan Chen

Allan Chen

Chief Information Officer, Muhlenberg College
Muhlenberg College


Tuesday November 8, 2016 11:00am - 12:00pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

11:00am MST

Couch Learning Mode: Worthwhile Manual and Automatic Multiple-Video Lecture Selection out of a Lecture Video Archive for E-learning Students
During a video recorded university class students have to watch several hours of video content. This can easily add up to several days of video content during a semester. Naturally, not all 90 minutes of a typical lecture are relevant for the exam. When the semester ends with a final exam students have to study more intensively the important parts of all the lectures. To simplify the learning process and design it to be more efficient we have introduced the Couch Learning Mode in our lecture video archive. With this approach students can create custom playlists out of the video lecture archive with a time frame for every selected video. Finally, students can lean back and watch all relevant video parts consecutively for the exam without being interrupted. Furthermore, the students can share their playlists with other students or they can use the video search to watch all relevant lecture videos about a topic. This approach uses playlists and HTML5 technologies to realize the consecutive video playback. Furthermore, the powerful Lecture Butler search engine is used to find worthwhile video parts for certain topics. Our approach shows that we have more satisfied students using the manual playlist creation to view reasonable parts for an exam. Furthermore, students are keen on watching the top search results showing reasonable parts of lectures for a topic of interest. The Couch Learning Mode supports and motivates students to learn with video lectures for an exam and daily life.

Speakers
MB

Matthias Bauer

Hasso Plattner Institute
Hasso Plattner Institute
MM

Martin Malchow

Hasso Plattner Institute
Hasso Plattner Institute
avatar for Christoph Meinel

Christoph Meinel

CEO, Hasso-Plattner-Institut, Germany
Hasso Plattner InstituteProfessor Dr. Christoph Meinel (Univ. Prof., Dr. sc. nat., Dr. rer. nat., 1954) is Scientific Director and CEO of the Hasso Plattner Institutefor Software Systems Engineering GmbH (HPI).Hasso Plattner Institute is part of the University of Potsdam and privately... Read More →


Tuesday November 8, 2016 11:00am - 12:00pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

11:00am MST

Creating a motivated student worker
I will give some tips in how to turn all student workers into motivated student workers. I have 13 years of working with student employees. My experience has taught me strategies that work to motivate students. Having students in a work area can be challenging and rewarding. With the proper tools we can remove many of the challenges. Certainly some student staff are productive but many others seem to languish in mediocrity. We will look at ways to avoid having a group of unmotivated workers and build productive employees. We will also touch on some de-motivators that should be avoided. I have found that giving proper time and training to learn the expected work is critical. For student success the work done needs to be monitored and corrected in a way that does not appear as being critical. I’ve discovered giving the student worker tangible results of the work accomplished can go a long way in creating productivity. Find the right job for the worker by playing to strength helps build confidence in tasks. Lastly, to have a motivated student they must feel appreciated therefore let them know they are appreciated for their work and how it helps you.

Session Chair
avatar for Kelly Wainwright

Kelly Wainwright

Sr. Director of Client Engagement, Lewis & Clark College
Lewis & Clark College

Speakers
avatar for Mark Holm

Mark Holm

The Evergreen State College
Faculty & Staff Helpdesk Supervisor


Tuesday November 8, 2016 11:00am - 12:00pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

11:00am MST

Developing Best Practices for Qualtrics Administration
In 2013 West Virginia University consolidated a few individually purchased college and individual licenses for Qualtrics survey software into a single campus-wide license that includes all of our colleges and regional campuses, to be implemented as a campus standard and enterprise solution for our campus. Due to staff reorganizations over the past two years, I and the other Qualtrics brand administrators at WVU are all new to this administrative role. In this paper, I plan to share lessons that I learned while (1) participating in developing and documenting new business processes, (2) transitioning to serve as the main brand administrator, (3) cleaning up user accounts that had not been actively managed for years, and (4) working with the Qualtrics vendor, local group administrators, my IT colleagues, and campus users as we refine a set of best practices for product usage and administration. Although this paper discusses a campus-wide implementation of Qualtrics survey software, I feel that the lessons I learned during this process could be extrapolated to the development of best practices for other products or IT services.

Session Chair
TW

Terris Wolff

Chief Technology Officer, USC Suzanne Dworak-Peck School of Social Work

Speakers
avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365



Tuesday November 8, 2016 11:00am - 12:00pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

12:00pm MST

Lunch
Lunch is on us. Grab a plate and network with your fellow conference goers.

Tuesday November 8, 2016 12:00pm - 1:15pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

1:10pm MST

General Session & Awards
The General Session on Tuesday will open with an update from the SIGUCCS Board Chair, Mat Felthousen.

This session is also an opportunity to celebrate our Award Winners – recipients of the Penny Crane Award for Distinguished Service, Hall of Fame Awards, a special Lifetime Achievement Recognition, and Communication Awards.  At the conclusion of this event, we will join our award winners, poster presenters, and conference exhibitors for dessert in the Poster / Exhibitor Session.

Speakers
avatar for Mat Felthousen

Mat Felthousen

VP + CIO, Office of Support Service, Cleveland Institute of Art


Tuesday November 8, 2016 1:10pm - 2:20pm MST
Crystal BC 1420 Stout Street, Denver, CO 80202

2:30pm MST

Adventures in Mentoring: Lessons Learned from a Peer Mentor
Often one thinks of mentoring being used to prepare a mentee for a new position, where the mentor has a job role similar to the goal position. However the ACM SIGUCCS Mentoring Program has always been open to other types of mentoring relationships, where the mentor is the "guide on the side" to help a mentee reach one or more goals during the 10 month mentoring period. In 2016, Trevor and Kathy applied for the mentoring program, requesting to be paired up. Trevor, who has past experience as a mentor (to someone else) is the mentee of the pair while Kathy, who has past experience as a mentee with a different mentor, is serving as a mentor for Trevor. Our goals for the year do not include seeking promotions or attaining a professional certification. Although one of us is ostensibly the mentor, we both plan to learn and grow from this relationship. We decided to keep track of any challenges and life lessons we encounter during this year and share our thoughts at the conference for the benefit of those considering applying for the program in the future. We will keep the personal details of our mentoring sessions confidential and instead discuss in broader terms what we are accomplishing.

Speakers
avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365
avatar for Trevor Murphy

Trevor Murphy

Instructional Technology, Williams College
Williams College


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Brand New Designed Virtual Computer Classroom in BYOD era
In Tokyo University of Agriculture and Technology, by the part of the information strategy, we promote to abolish the conventional computer room, and make the user to bring the user's own computer (BYOD: Bring Your Own Device). The trend of this BYOD are expanding progressively in other universities in Japan. The type of user's device is wide variety , its usability is too. In this situation, it increases the cost of teacher due to the difference of the operation.

To reduce this cost, we propose our brand new designed computer environment, Virtual Computer Classroom (VCCr). Our VCCr is based on virtual desktop technology, and each user can use the VCCr by accessing to the remote desktop, which can be accessed from everywhere in our campus. VCCr can be used by HTML5-compliant web browser (e.g. Google Chrome, Mozilla Firefox), instead of the dedicated client in a conventional VDI or remote desktop environment. This enables the use from a variety of access device that are independent of the device type of the user (e.g. Windows, Mac, Linux, or Chrome). As a result of this, convenience for the user is significantly improved.

We present the detail of the design and structure of our VCCr architecture. We also provide a VCCr reservation system, which can adopt the class schedule, in order to manage the number of the virtual desktops for class and self-study use efficiently. We also present the detail of this reservation system.

Speakers
avatar for Kazuhiro Mishima

Kazuhiro Mishima

Assistant Professor, Tokyo University of Agriculture and Technology
avatar for Takeshi Sakurada

Takeshi Sakurada

Senior Assistant Professor, Tokyo University of Agriculture and Technology


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Choosing a classroom polling vendor
Classroom polling at Williams College is infrequent and sporadic occurring in classes only when they are most pedagogically appropriate for the content. Some courses use classroom polling once a semester. Other courses use classroom polling often, but the data is not used in grading or stored for future analysis. Flexibility and portability make classroom polling an easy tool to apply when the anonymous collection of class input serves a teaching purpose. Recently, classroom polling vendors have moved to a subscription model where classroom polling users have cloud accounts that require monthly fees. This new subscription model does not match with the use of classroom polling at Williams College. Students do not purchase accounts with monthly fees to participate in classroom polling that may or may not be used in classes. This paper follows Williams College as it creates and follows a new process for finding the right classroom polling vendor for its campus.

Speakers
avatar for Trevor Murphy

Trevor Murphy

Instructional Technology, Williams College
Williams College


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Constructing a log collecting system using Splunk and its application for service support
The operation of the education and research system, which includes network, server and client services, produces a variety of log output. The effective analysis of these logs makes it is possible to ascertain user trends, and often points to issues that require troubleshooting. However, due to the difference in the type and diversity of format of the log, it takes a considerable amount of effort to organize them in a cross-sectional manner in order to obtain useful information. To resolve this issue, we have constructed a log collecting system by using Splunk to centrally aggregate logs. Most logs are automatically stored on the Splunk database from each system. As a result, the administrator and service support staff can view these logs via a simple interface, and can check the usage of the users across multiple systems in near real time.

In this presentation, we introduce how to approach and construct a system in order to change the logs of the various systems to be able to obtain valuable information. We also show how you can utilize aggregated log for service support and security. Particularly based on the user ID and IP addresses, it is possible to gain a bird's-eye view of logs for analysis, making it a valid tool for understanding user behavior.

Speakers
avatar for Masaru Okumura

Masaru Okumura

Fukuoka University
avatar for FUJIMURA Sho

FUJIMURA Sho

Fukuoka University


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Taking the S.T.A.I.R.S: a philosophy in managing student workers
How would you develop, engage, mentor, train and assess a group of 30 part-time student workers at a non-conventional Tech Desk? As part of my interview to become the Service Desk Manager in the Vice Provost Office of Teaching and Learning at Stanford University, I was tasked to formulate an answer to that complex question. In turn, I developed a philosophy entitled "Taking the S.T.A.I.R.S". It outlines what I’ve come to think are the most important ideas and concepts to successfully managing a group of student workers. Specifically, identifying Strengths in each individual student, being Transparent with them, emphasizing Accountability and responsibility, seek Input and teaching how to take initiative, Respecting each other and the university, and finally showing Support for the student workers and their decisions. Now, roughly 6 months at my new position, I keep returning to this philosophy and evaluating just how effective it has been. 

Speakers
MD

Melissa Doernte

mdoernte@stanford.edu


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Using Engagement to Transform, Reimagine, and Realign IT
The role of IT is changing from control to collaboration. Many IT solutions do not require the involvement of the IT organization in their selection. Increasingly IT organizations are being asked to validate and implement solutions selected by others outside central IT e.g. faculty, staff, departments and colleges. IT organizations need to ensure they are part of these conversations to ensure choices are aligned with overall institutional goals and strategies. Embracing “engagement” helps align IT with campus constituencies. 

This poster will highlight  insights, stories, and lessons learned from four different institutions who have started to go down this path.

Speakers
SE

Scott Emery

Director of IT Relations, Oregon State University
avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →
RT

Rene Thatcher

Director of Services and Outreach, St. Lawrence University
avatar for David Weil

David Weil

Associate Vice President & CIO, Ithaca College
Ithaca College


Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

VDI: Third times a charm when comes to Digital Signage
Starting in 2010, and culminating in 2015, the College of Business at the University of Oregon experienced Digital Signage. This process began in 2010, with Virtual Desktops. This process ended in 2015, with Virtual Desktops. However, during the middle three years, Digital Signage ran on Mac Minis. This poster will show you how we display digital signage today. On hand we will show a current sign, working remotely, via a Virtual Desktop. The paper which accompanies this poster will outline our three step process, why we made the mistakes we did, and where we sit today.

Speakers

Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

2:30pm MST

Poster / Exhibitor Session
This session is an opportunity to learn about a variety of projects presented in a poster format, network with your colleagues and collaborate with the SIGUCCS 2016 Exhibitors!

Desserts will also be served during this session. 

Tuesday November 8, 2016 2:30pm - 4:00pm MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

4:00pm MST

Enhancing Campus Cyber Security through Classes with Combination of Computer Ethics Videos and Logical Thinking
New trials in a class for enhancing campus cyber security are discussed. The class uses computer ethics video clips and logical thinking teaching material. Rubrics (evaluation criteria) are shown to students and their activity in the class is evaluated by the rubrics. The video clips are designed for promoting discussion, and the logical thinking teaching material shows ways of discussion in a group. They should raise the retention rate of the class according to the “Learning Pyramid”.

Session Chair
LG

Lisa Godbolt

Client Support Analyst, Oberlin College

Speakers
KK

Kunihiko Kaneko

Fukuyama University
Fukuyama University
NN

Noboru Nakamichi

Fukuyama University
Fukuyama University
avatar for Takashi Yamanoue

Takashi Yamanoue

Professor, Fukuyama University
Takashi was the chair of the SIGUCCS Tokyo Chapter in Japan and a professor at Fukuyama University. He has been active in the universities’ computing support since 1989. In the early days of his work, he supported users’ programming for mainframe computers by writing manuals and... Read More →


Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

4:00pm MST

How to Develop a Service Catalog
Regardless of your organization's service catalog maturity level, establishing an end-to-end process for managing your published service catalog is critical for your organization's success. We will explore an end-to-end process for developing and maintaining your service catalog, including lessons learned in higher education and industry best practices. This session will include an exercise to learn how to define and categorize your list of services, build a business case for catalog changes, and create a process for retiring a service. You will receive samples and templates of real-world service catalogs.

Session Chair
avatar for Kelly Wainwright

Kelly Wainwright

Sr. Director of Client Engagement, Lewis & Clark College
Lewis & Clark College

Speakers
avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →


Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

4:00pm MST

New York University’s Steinhardt Technology Services: Using Intentional Data Tracking to Achieve Maximum Operational Impact
In recent years, the analysis of Big Data has been lauded for its ability to solve complex operational problems, provide meaningful insights, and draw connections across disparate or nuanced sources. Big Data, however, may not be the most effective tool of analysis across all settings. Particularly, within smaller tech operations, the lack of resources required to fully formulate, maintain, and analyze large data sets may limit the benefits of Big Data. Faced with this problem, Steinhardt Technology Services (a small IT Help Desk within New York University) endeavored to develop data strategy that would allow the team to leverage big data insights without the complications of gathering and analyzing Big Data.

In this paper, the author will discuss the development of Sheinhardt Technology Services’s data strategy. The paper will first describe Steinhardt Technology Services’s data dilemma and how creating and executing an intentional data strategy allowed the group to collect and process meaningful help desk data. Next, the author will describe how the data strategy was leveraged to create and maintain the business practices that maximize Steinhardt Technology Services’s ability to execute its mission statement. Finally, the author will discuss future goals and challenges for Steinhardt Technology Services’s data strategy.

Speakers
avatar for Lendyll Capitulo

Lendyll Capitulo

New York University
New York University


Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

4:00pm MST

Puppet: Introduction, Implementation, & the Inevitable Refactoring
We will talk about what configuration management is, trends in the industry that show why you would be crazy to not be using it, some talk of DevOps and finally how SUNY Geneseo has started to use Puppet in practice.

Puppet is configuration management software that lets you define a state for a computer and ensure it is in that state on every run. After about a year and a half of implementing puppet on our campus we had a working code base but it was not organized well and was hard to modify and extend. We refactored it to something much more in line with best practices. I will share what puppet it is, how it is useful and, most importantly, what we learned over 3 years of implementing it on our campus.

Session Chair
Speakers


Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

4:00pm MST

Software2: The Slow Demise of VDI (And The Rise of The Student App Store)

Presenter: Nick Johnson, Co-founder of Software2

Desktop virtualization is one of the stand-out technologies of the past decade. The promise? To deliver all end-user IT services neatly wrapped inside a remote desktop window. It was every IT administrator’s dream. By providing a consistent desktop for each user, support overheads would be reduced to almost zero, and systems administration slashed to a fraction of previous efforts. But it was a promise that was never quite delivered.

Software2 work exclusively in higher education, helping improve the student experience with flexible application delivery, through their solution AppsAnywhere.

Nick Johnson will share his experiences, having met with over 300 institutions around the world, and explain how Software2 delivers even the most horrible-to-deploy apps (think SAS, ArcGIS, Solidworks, SPSS and JAWS!).


Speakers
avatar for Nick Johnson

Nick Johnson

Co-Founder, Software2
Looking forward to my second trip to SIGUCCS, At Software2 we work with over 100 Universities and Colleges around the world - providing our solution AppsAnywhere. Whilst I always enjoy talking about how we've helped our customers I'd far rather talk about Soccer ('football' for me... Read More →

Exhibitors

Tuesday November 8, 2016 4:00pm - 5:00pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

5:00pm MST

Four Winds Happy Hour
Attend a Happy Hour at the Four Winds Interactive headquarters! While you’re networking with your peers, enjoy complimentary beverages, passed hors d’oeuvres and tours of the technologically integrated Workplace of the Future. Hosted by Four Winds Interactive

Tuesday November 8, 2016 5:00pm - 6:00pm MST
Four Winds Interactive headquarters 1221 Broadway Denver, CO 80203

9:00pm MST

Hospitality Suite
Join us in the hospitality suite each night for information networking and games.

Tuesday November 8, 2016 9:00pm - Wednesday November 9, 2016 12:00am MST
Aspen 1420 Stout Street, Denver, CO 80202
 
Wednesday, November 9
 

6:30am MST

Morning Walk
Meet in the hotel lobby for a walk around beautiful downtown Denver. We’ll be back in time to get ready for breakfast!

Wednesday November 9, 2016 6:30am - 7:15am MST
Embassy Suites Lobby 1420 Stout Street, Denver, CO 80202

7:30am MST

Registration
Wednesday November 9, 2016 7:30am - 4:00pm MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

8:00am MST

Breakfast
Breakfast is on us! Sit down and get to know your fellow conference attendees?

Wednesday November 9, 2016 8:00am - 9:00am MST
Silverton Ballroom 1420 Stout Street, Denver, CO 80202

9:00am MST

Delegated / Managed Response During Major IT Incidents - Creating a Duty Officer Program
All institutions should review how they plan to manage in a crisis. Within IT, there are ample opportunities to develop and test delegated, controlled and team oriented leadership when responding to IT outages and major incidents. Developing a scalable program and exposing management staff to major incident management experiences, will prove invaluable in the event of a large scale campus event or disaster. A well-designed duty officer program not only tests plans and develops experience but does so without additional costs. CIO’s will sleep better at night, and maybe even through the night, with a tested strategy in place that empowers delegated decision making by mid level managers relying on one another during major IT incidents. A team oriented program provides midlevel managers pressure based executive leadership experience through delegated decision making and technical response coordination. This interactive session will review approaches at two institutions to guide discussion and planning by participants.

Through breakout discussions participants will be asked to discuss their own experiences and planning activities around similar efforts at other institutions. Discussion and breakout activities related to Duty Officer program development will be presented to encourage and support similar programs. Facilitated discussions and small group activities will include collaborative efforts to review and define roles, responsibilities, planning considerations and tools. Practical experiences and examples will be used to provide added context and guide discussion. Participants will have the opportunity to develop an outline of an implementation strategy with specific milestones for further refinement and implementation.

Session Chair
avatar for Jason Vaughn

Jason Vaughn

Interim IT Director, Texas A&M College of Architecture IT Services
I have two passions: learning technology and facilitating its use. Through the toolset I have developed as a desktop support staffer, IT Manager, human resources facilitator, and project manager, I can confidently manage and deploy technology directives that affect entire organiz... Read More →

Speakers
DH

Donna Hill

Assistant Director, Service, Configuration, and Continuity Management, The George Washington University
The George Washington University
BK

Bill Koffenberger

The George Washington University
The George Washington University
avatar for Charlie Spann

Charlie Spann

AVP, Enterprise Service Delivery and Deputy CIO, George Mason University



Wednesday November 9, 2016 9:00am - 10:30am MST
Crystal C 1420 Stout Street, Denver, CO 80202

9:00am MST

From This Point to Endpoint : The journey to centralized device management
Are you considering or have you already moved to a centralized endpoint management system for your campus computers? Join a panel of your peers to discuss the process of deploying and managing various system management platforms. We will cover systems in higher education environments ranging from private liberal arts institutions to large public universities. We will discuss a range of topics including goals, tool/software selection, how to manage change and negotiate campus politics and culture, deployment, ongoing maintenance and support, and lessons learned.

Session Chair
RT

Rasoola Tyler

Technical Support Specialist, Princeton University

Speakers
BG

Brian Griffith

Whitman College
Whitman College
avatar for Cate Lyon

Cate Lyon

Whitman College
Whitman College
avatar for Nick Pistentis

Nick Pistentis

Metropolitan State University of Denver
Metropolitan State University of Denver


Wednesday November 9, 2016 9:00am - 10:30am MST
Crestone A 1420 Stout Street, Denver, CO 80202

9:00am MST

Learning Space Renovation Planning
In order to ensure strategic alignment with all stakeholders, our campus embarked on a project to quantitatively measure the effectiveness of existing spaces through the Learning Space Rating System (LSRS), and researched solutions from other campuses using the Flexible Learning Environments eXchange (FLEXspace). We are using these tools to guide faculty requests for learning space upgrades and justify purchasing decisions.

During this mini-workshop, participants will learn how to access the tools we used for planning (LSRS and FLEXspace) and discuss how to participate in the community of universities using these toolsets.

As Assistant Director of Computing & Information Technology, Laurie supervises all aspects of Educational Technology for Geneseo’s classrooms and instructional technology support including faculty and staff training. A large part of her responsibilities include faculty consultation and planned integration of technology in service of pedagogy, including piloting learning solutions that can be scaled up in support of curriculum.

Session Chair
Speakers


Wednesday November 9, 2016 9:00am - 10:30am MST
Crystal B 1420 Stout Street, Denver, CO 80202

9:00am MST

Lightning Talks: Wednesday
Lightning Talks: This is a form of group presentation where each member of a small group (approximately 5) is allocated 7 minutes each to make a concise presentation on a specific, yet unrelated, topic. Two minutes of Q&A follows each presenter with an additional 15 minutes for questions directed to any presenters in the group at the end of the session. This is an opportunity for new attendees to take the first step to participate in a professional conference and gain valuable experience presenting as well as an option for seasoned attendees presenting at the conference to share quick tips and useful information without compiling a second paper.

Talks during this session:

Following the Direct Path: Effective Short Presentation Tips
Mo Nishiyama, Oregon Health & Science University
Abstract: 
The SIGUCCS conference is hosting a Lightning Talks session for the third straight year. These series of brief, seven minute presentations have gained popularity over time, as it allows opportunity for more presenters to share their ideas and stories during a single session.

It is vital to understand that short presentation formats do not give presenters a license to unleash half-baked ideas; rather the opposite is true. With a strict time limit, care must go into crafting presentations that captures key ideas without being cluttered with fluff. The scope of the presentation may require condensing key points or narrowing the scope. What to leave out is just as important as what to include in short presentations.

Visual accompaniments, should they be used for a presentation, must also be appropriate for a short talk format. Unlike in full-length presentations, there is very little time for forcing the audience to read a wall of text in a short timeframe. A challenge for short presentations is to build continuity for audience to remember presentation’s contents while balancing time constraints.

The talk will cover these important aspects of giving effective short presentations.

The Life and Times of Travis Milton
R. Kevin Chapman and Travis Milton, Carleton College
Abstract: 
Story time. Take a short break from the learning to listen to the Tale of Travis Milton, a tech guy's alter ego, created in order to let him explore the world of social media in quiet anonymity. At least at first.

How did Mr Milton fare? What happened when the world met him? What happened when he met The Real Travis? How did he survive a systems upgrade when his very existence was called into question? Would the local Sysadmin be his demise?

Join me... him... us! to find out.


I’m Just Making It Up As I Go Along: The Art of Improvisation in IT Support
Travis Freudenberg, Carleton College
Abstract: The challenge (and allure) of working in IT lies in the unexpected; in what new and exciting ways will things break today? The standard approach to troubleshooting is a tree or script based approach, which, while effective (and straightforward to introduce to new employees), can become stale and repetitious to both the client and support staff. In this lightning talk, I’ll discuss how my music background has given me an unexpected skill set to use in my IT career, and how using improvisation can create happier clients and support staff.

Just apply for the $&#?! job!
Kristen Dietiker, Menlo College
Abstract: Maybe you think you need a new challenge. Or you've changed and your job hasn't. Or it has, and not in a good way. Maybe you want to be a manager. Director. CIO. Or switch to a whole new field within IT. So why haven't you applied? Not sure about moving? Or whether the salary would be "worth it"? Or if your experience measures up? So what? Just apply for the $&#?! job! Here's why.

The End Product is You
Dan R. Herrick, University of Colorado Boulder
Abstract: Most people think that the object of working is to produce work. Yet, the reverse is actually true: The point of producing work is to become a good worker. Let me tell you why that's so, and why this makes sense for IT workers, writers, baseball players, and swashbucklers alike.

Session Chair
avatar for Chris King

Chris King

Assistant Director, Technology Support Services, NC State University

Speakers
avatar for R Kevin Chapman

R Kevin Chapman

Technology Support Specialist, Carleton College
A Scotsman abroad, working in higher ed. IT at a small liberal arts college in southern Minnesota.Running the Helpdesk, running the students, running the labs, running around and fixing things. Seriously, there's an outrageous amount of running.
avatar for Kristen Dietiker

Kristen Dietiker

Chief Information Officer, Menlo College
avatar for Travis Freudenberg

Travis Freudenberg

Technology Support Specialist, Carleton College
Hardware repair, student mentoring, Right To Repair, electronics sustainability, music, beer.
avatar for Dan Herrick

Dan Herrick

Device Lifecycle Program Manager, University of Colorado Boulder
Asset Management, Business Storytelling, Creative uses for legacy tech, Current and upcoming personal technology
avatar for Travis Milton

Travis Milton

Alter Ego & Social Media Explorer, Carleton College
A little known member of the Carleton community, long retired mayor of Sim City, and tech guy's alter ego, created in order to let him explore the world of social media in quiet anonymity. At least at first.
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →



Wednesday November 9, 2016 9:00am - 10:30am MST
Crestone B 1420 Stout Street, Denver, CO 80202

9:00am MST

Making Sure Your Visual Communications Network Doesn't Suck
Do you have a lackluster digital signage network on your campus? Or are you considering adding visual communications? Your strategy will determine how successful you are at engaging your students, faculty and visitors. Without a strategy, your large investment will likely fall flat. In this presentation, we will look at key factors that can make your visual communications network shine.


Wednesday November 9, 2016 9:00am - 10:30am MST
Crystal A 1420 Stout Street, Denver, CO 80202

10:30am MST

Networking Break
Take a break, and meet your fellow attendees. Coffee/tea and soft drinks will be available.

Wednesday November 9, 2016 10:30am - 10:45am MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

10:45am MST

Congratulations! You are (or you are getting) a new leader - strategies to make the transition go smoothly from both sides of the desk
Navigating a successful transition in IT leadership is critical for an institution and those directly involved. In order to effectively lead and partner across the institution and transform the IT organization, how one approaches the change is particularly important. This session will be an engaging interactive discussion that focuses on insights from “both sides of the desk” – sharing perspectives of a leader new to an institution and one of their inherited direct reports – following the real-world experiences that came about through one institution’s recent period of transition. The focus will be on steps that both sides can take to help make the transition successful.

The session will approach this by looking at four different periods of time (from announcement of the position vacancy to the end of the first year), and the steps that both sides can take to address things like: preparing for the change, learning about the institution and new leadership, setting expectations, approaching things with open eyes and mind, addressing personnel decisions and organizational changes, IT and Institution Culture, IT Strategy, challenges / opportunities and other aspects of the change.

Session Chair
Speakers
KM

Keith McIntosh

University of Richmond
University of Richmond
avatar for David Weil

David Weil

Associate Vice President & CIO, Ithaca College
Ithaca College


Wednesday November 9, 2016 10:45am - 11:45am MST
Crystal B 1420 Stout Street, Denver, CO 80202

10:45am MST

EasyVista
Exhibitors

Wednesday November 9, 2016 10:45am - 11:45am MST
Crystal A 1420 Stout Street, Denver, CO 80202

10:45am MST

I'll Guard This Printer With My Life: CC's Journey to Managed Print
I will tell the story of converting Colorado College to a managed print system. We went from 585 printers (more printers than employees) to 115 and are saving approximately a quarter-million dollars each year after the transition. I’ll highlight the gotchas and wish-Id’ve-knowns as well as things which went particularly well. I’ll give you a preview of the objections you’re likely to hear when trying to sell this to users and how to counteract each one.

I'll also include our transition to Papercut and a single printer queue to make printing for students in our managed print environment much easier than it used to be (and saving large amounts of wasted paper - about 10%).

Session Chair
Speakers
avatar for Chad Schonewill

Chad Schonewill

Help Desk Team Lead, Colorado College
Like most English majors, I lead our IT Help Desk at Colorado College and have since the early 2000's. I'm a supertaster, meaning I have a higher concentration of taste buds than mere mortals and taste things much more intensely.


Wednesday November 9, 2016 10:45am - 11:45am MST
Crystal C 1420 Stout Street, Denver, CO 80202

10:45am MST

Panel: Internet of Things (IoT)

Higher education IT support personnel are becoming increasingly involved with supporting non-PC networked campus-infrastructure equipment. This panel will discuss the challenges of supporting a diverse base of equipment and lessons learned in doing so. Examples of equipment to be discussed include Fire Alarms, Access Control, HVAC Controls, Payment Kiosks, and others.


Session Chair
avatar for Miranda Carney-Morris

Miranda Carney-Morris

Director of Educational Technology, Lewis & Clark College - IT/Educational Technology

Speakers
avatar for Tom Gerace

Tom Gerace

Director of Vendor Management, Tulane University
Tulane University
avatar for Steve Lewis

Steve Lewis

Lehigh University
Lehigh University


Wednesday November 9, 2016 10:45am - 11:45am MST
Crestone A 1420 Stout Street, Denver, CO 80202

10:45am MST

Secure Data Management in an English speaking test implemented in general-purpose PC classrooms
The Kyoto Institute of Technology Speaking Test: English for the 21st Century is being developed to assess the speaking ability of undergraduate students learning English as a lingua franca. The ultimate goal of this project is to introduce the computer-based English speaking test into its entrance examination to the graduate programs. Despite the high-stakes nature of the test, it needs to be implemented in general-purpose PC classrooms mainly due to financial constraints. Given the confidentiality, integrity and availability required of the sound data in such a test, a secure data sharing system needs to be established between the PCs used for the test and the servers prepared for the external raters to carry out the online evaluation of the data.

Also, the computer rooms must resume normal operation soon after the test administration. We administered the first two large-scale feasibility tests (approximately 700 students each) in January and December 2015. In this presentation we will demonstrate the Windows custom image and secure data sharing tools we have developed for the tests and also report on how they were operated in the actual administration of the tests.

Speakers
YH

Yumi Hato

Kyoto Institute of Technology
Kyoto Institute of Technology
KK

Katsunori Kanzawa

Kyoto Institute of Technology
Kyoto Institute of Technology
YK

Yasuaki Kuroe

Kyoto Institute of Technology
Kyoto Institute of Technology
HM

Hideo Masuda

Kyoto Institute of Technology
Kyoto Institute of Technology
MM

Masayuki Mori

Kyoto Institute of Technology
Kyoto Institute of Technology
YT

Yasushi Tsubota

Kyoto Institute of Technology
Kyoto Institute of Technology


Wednesday November 9, 2016 10:45am - 11:45am MST
Crestone B 1420 Stout Street, Denver, CO 80202

11:45am MST

Lunch On Your Own
Strike out on your own or with a group and get your lunch from many of the wonderful eateries in downtown Denver.

Wednesday November 9, 2016 11:45am - 1:15pm MST
TBA

1:15pm MST

2016: A Site Odyssey
What started as the creation of a service catalog turned into a full-scale website redesign in a new web content management system. Join the University of Rochester on a three-year journey to map information technology services in a decentralized, multi-campus environment. Along the way, we will excavate the remains of bygone websites, wade through political waters, conquer mountains of content, explore information architecture, and navigate the bumpy roads of change.

Session Chair
avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365

Speakers
SM

Sara May

University of Rochester
University of Rochester
avatar for Melisa Tanger-Brown

Melisa Tanger-Brown

Assistant Director, Teaching and Learning Systems, University of Rochester
University of Rochester, Warner School of EducationEdD Educational LeadershipAdvanced Certificate in Online TeachingAdjunct Faculty at Warner School of Education


Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

1:15pm MST

An Analysis of Relationship between Storage Usage Distribution and Per-User Quota Value
To prevent resource (especially storage) shortage, information systems such as storage services and email services usually impose an upper bound of resource consumption (quota) per user. In a conservative way, an administrator tends to set a quota value such as the storage capacity divided by the expected maximum number of users for safety and fairness, but it tends to leave large unused storage space, because the users’ storage usage pattern shows a long-tailed distribution.  In this paper, we analyzed storage usage distribution of some email services to approximate the distribution using a power-law distribution, and proposed a method to calculate an optimal quota value from a target size of storage consumption to increase storage utilization.  We applied an optimal quota value we calculated to a real email service and analyzed the effect of quota change. Then, we analyzed actual distributions further to find a better model to approximate the distribution, and found that a log-normal distribution explained the distribution better than power-law. We also analyzed two other universities’ email service to find similar distribution in these systems.

Session Chair
avatar for Takashi Yamanoue

Takashi Yamanoue

Professor, Fukuyama University
Takashi was the chair of the SIGUCCS Tokyo Chapter in Japan and a professor at Fukuyama University. He has been active in the universities’ computing support since 1989. In the early days of his work, he supported users’ programming for mainframe computers by writing manuals and... Read More →

Speakers
EI

Eisuke Ito

Kyushu University
Kyushu University
avatar for Yoshiaki Kasahara

Yoshiaki Kasahara

Assistant Professor, Kyushu University
Yoshiaki Kasahara has been an Assistant Professor at Research Institute for Information Technology, Kyushu University after receiving a Doctor of Engineering degree from the same university. My research interest includes networking, server administration, and network security. Also... Read More →
TK

Takuya Kawatani

Kyosan Electric Manufacturing Co, Ltd.
Kyosan Electric Manufacturing Co, Ltd.
KS

Koichi Shimozono

Kagoshima University
Kagoshima University


Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crystal C 1420 Stout Street, Denver, CO 80202

1:15pm MST

Marrying IT Asset Management and IT Service Management
Both IT Service Management (ITSM) and IT Asset Management (ITAM) have common objectives, characteristics, and processes. There is significant overlap between these functions, particularly the request fulfillment process and the service catalog approach. We will talk about integrating data, systems, and processes used by both ITAM and ITSM for a more efficient, productive, and harmonious outcome.

Session Chair
avatar for Chris King

Chris King

Assistant Director, Technology Support Services, NC State University

Speakers
avatar for Dan Herrick

Dan Herrick

Device Lifecycle Program Manager, University of Colorado Boulder
Asset Management, Business Storytelling, Creative uses for legacy tech, Current and upcoming personal technology


Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

1:15pm MST

Monitoring and Analyzing Wi-Fi Availability and Performance on a University Campus Using Recycled Cellphones to Aid Students in Selecting Their Study Areas
Wi-Fi availability on university campuses has become increasingly important since services such as email and assignment submission portals for students require them to have internet access on and off campus. This is the case at the University of the West Indies - Cave Hill Campus (UWICHC) where students are required to conduct several online activities including submitting assignments, checking grades and registering for classes online. A survey of opinions of 105 UWICHC students indicated that 96% of the respondents use Wi-Fi to access student services offered by the campus. Ninety-four (94%) also indicated they would like to have access to Wi-Fi information on active hotspots and signal strength in various study areas. In the proposed paper, we will present a system capable of using recycled cellphones to collect Wi-Fi related information in study areas such as Wi-Fi signal strength, connection speed, download speed and internet availability and display it to students and staff using a mobile application. The mobile application will also be used to display information on access points in various study areas on a geographical map of the campus. Additionally, the application will analyze the data collected and give students and IT staff peak times when students encounter difficulty such as poor connectivity or no connection to the internet which may suggest the access point is damaged or needs to be reset. Having such information can increase the IT department`s response time at a low cost since recycled cellphones are used as the sensors.

Speakers
MG

Mechelle Gittens

University of the West-Indies Cave Hill Campus
University of the West-Indies Cave Hill Campus
avatar for Shamar Ward

Shamar Ward

Researcher, University of the West-Indies Cave Hill Campus
IoT - Internet Of Things, Smart City, Smart Campuses, Repurposed Devices, Repurposing models


Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

1:15pm MST

Our Student Staff: Specialty Roles and Professional Development
"The opportunity to work directly with students – to help them develop a set of practical professional skills to supplement their academic skills – is a wonderful prospect and would be a genuine privilege."

This closing line on my application to Carleton College over a decade ago still represents one of my driving goals when I come to work at the Helpdesk each day. We want to provide more than just a paycheck to our student staff; we want to provide opportunities and incentives for them to develop and grow. But there are limitations, including a fixed pay rate and limited hours.

One approach has been to develop various Specialty Roles, which address genuine needs of the organization while offering developmental opportunities to our student staff. We have Drop-Off Consultants, LabRats, AzTechs and more. The focus of each role is different, as are the types and levels of responsibility. But it still seemed like we could be doing more.

Then, an opportunity arose when the college developed a strategic plan tasking us to “prepare students more robustly for fulfilling post-graduation lives and careers”. With this mandate, we are now expanding these specialty roles to assist other teams within our own organization, and to partner with other support organizations on campus.

Join us as we talk about each of these specialty roles: how they developed, why they developed, and the expectations of each. We’ll discuss the new, bigger picture framework in which these roles exist with a view to meeting the goals of the strategic plan and providing more interesting opportunities for the growth and development of our student staff.

Session Chair
avatar for David Weiss

David Weiss

IT Support Analyst, Nazareth College

Speakers
avatar for R Kevin Chapman

R Kevin Chapman

Technology Support Specialist, Carleton College
A Scotsman abroad, working in higher ed. IT at a small liberal arts college in southern Minnesota.Running the Helpdesk, running the students, running the labs, running around and fixing things. Seriously, there's an outrageous amount of running.


Wednesday November 9, 2016 1:15pm - 2:15pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

2:30pm MST

Journey Ed / Kaspersky Cyber Security in Education and the need to protect with more than just Microsoft
There will be a drawing for a drone amongst the attendees of this session.

Speakers
Exhibitors

Wednesday November 9, 2016 2:30pm - 3:30pm MST
Crystal B 1420 Stout Street, Denver, CO 80202

2:30pm MST

Realigning our Client Services Organization
The IT landscape is rapidly changing and so are our end users. As we embrace new technology including Cloud solutions, IT organizations must adapt. Join UNC Charlotte's Client Engagement team as we discuss how we realigned the Client Services organization to meet this changing need. Come to this session to discover why "engagement" is not just "services", how our Desktop Services and Service Desk teams are evolving, and the benefits of adding a professional communicator to our team.

Session Chair
avatar for Jason Vaughn

Jason Vaughn

Interim IT Director, Texas A&M College of Architecture IT Services
I have two passions: learning technology and facilitating its use. Through the toolset I have developed as a desktop support staffer, IT Manager, human resources facilitator, and project manager, I can confidently manage and deploy technology directives that affect entire organiz... Read More →

Speakers
avatar for Elizabeth Rugg

Elizabeth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →


Wednesday November 9, 2016 2:30pm - 3:30pm MST
Crestone A 1420 Stout Street, Denver, CO 80202

2:30pm MST

Steinhardt Technology Services AV Team - The Road to Building AV Support in Higher Ed
In this paper, we will discuss the formation and continuing evolution of Steinhardt Technology Services’ AV Support Team. This unit was created to accommodate the rising number of request for support within Steinhardt’s learning spaces over the last several years. Steinhardt Technology Services regards any classroom, conference room, lab, or flex space in which technology is being leveraged to achieve a university goal (be it administrative or instruction based) as a learning space. The AV Team was formed in April of 2015 and we will be using its brief history to delve into the successes and challenges of spearheading a new technology-based service within higher education.

We will be covering the changes that have occurred in the last year. We will discuss the expansion of the team from a single full-time staff member to the addition of two student workers. We will outline the resulting changes that occurred - from community demand to improvements to internal operating procedures. This discussion will include the approach taken in training, indoctrinating and communicating with the student workers as well as how their efforts and feedback has helped shape these processes and the future of the team. We will point to analytics pulled from our ticketing system to show the growth of the team’s ticket volume as well as the diversification of the team’s services from troubleshooting to event support, training and tech based recommendations in course design.

Session Chair
avatar for Sarah  Curtis

Sarah Curtis

Digital Media and Events Coordinator, Colgate University

Speakers
RP

Ray Pfaff

Instructional Technology, NYU Steinhardt
NYU Steinhardt


Wednesday November 9, 2016 2:30pm - 3:30pm MST
Crestone B 1420 Stout Street, Denver, CO 80202

2:30pm MST

Topdesk
IT Service Management in Higher Ed has its unique challenges.
Join us for a specialized discussion about 3 major trends driving service management
in the world of Higher Ed. 

Speakers
avatar for Irene Kruijff

Irene Kruijff

IT project manager, TOPdesk
avatar for Pedro Soto

Pedro Soto

Managing Director, TOPdesk
Helping IT Help Desk leaders in Higher Education who care and believe they can make their organizations stronger today. IT Service Desk leaders in Higher Education have 3 points of leverage to influence the quality of service they provide to their organization: their people, processes... Read More →

Exhibitors
avatar for TOPdesk

TOPdesk

Service Management Simplified


Wednesday November 9, 2016 2:30pm - 3:30pm MST
Crystal A 1420 Stout Street, Denver, CO 80202

3:30pm MST

Networking Break
Take a break, and meet your fellow attendees. Food will be provided.

Wednesday November 9, 2016 3:30pm - 4:00pm MST
Crystal Foyer 1420 Stout Street, Denver, CO 80202

4:00pm MST

Closing Plenary
Leading on the Edge: 7 Vertical Lessons & 1 Essential Question to Elevate Your Impact, Regardless of Your Title

Professionals often struggle to deliver more value under tightening business constrains and rising expectations. Add the complications of regulations, engaging a multi-generational work force, constantly evolving technology, economic pressure, plus the chaos of day to day life; and you have a serious challenge.

After facing the same frustrations from the front lines to the executive level for more than 20 years; Manley believes the answer is in equipping individuals at all levels to think, act and influence as leaders in their environment. His Leading on the Edge Keynote can be the catalyst for this change.

Speakers
avatar for Manley Feinberg

Manley Feinberg

Manley is recognized as an award winning international speaker and business leader, a best selling author, published outdoor adventure photographer and professional musician. He served two terms as the President of the National Speakers Association, St. Louis chapter; and is a member... Read More →


Wednesday November 9, 2016 4:00pm - 5:30pm MST
Crystal BC 1420 Stout Street, Denver, CO 80202

7:00pm MST

Taste of Denver
SIGUCCS attendees can get a great taste of the wonderful restaurants and gathering spots in Denver. We will visit 3 locations, and each spot will have specials for SIGUCCS attendees! The conference does not pay for this event. The stops are:

  • 7pm – Tarantula Billiard & Bar (1520 Stout St.) – Social hour drink prices and free billiards.

  • 8:30pm – Paramount Cafe (519 16th St.) – Appetizers for SIGUCCS attendees!

  • 10:00pm – The Front Porch (1215 15th St.) – Flip Night! Order a drink. Guess correctly – HEADS or TAILS – and your drinks are free!


 

Wednesday November 9, 2016 7:00pm - 9:30pm MST
Embassy Suites Lobby 1420 Stout Street, Denver, CO 80202

9:00pm MST

Hospitality Suite
Join us in the hospitality suite each night for information networking and games.

Wednesday November 9, 2016 9:00pm - Thursday November 10, 2016 12:00pm MST
Aspen 1420 Stout Street, Denver, CO 80202