SIGUCCS 2016

Leadership development is critical to the success of every institution and organization. Books, experts and theories on the topic are abundant. What works? What works in higher education? What works in an information technology environment? What will work for you?

Whether you consider yourself an experienced leader, aspire to be a leader or simply want to talk about leadership, this workshop will be valuable to you.

We will take a look at current popular leadership ideas, mix it with research and scholarship in the area of leadership and then examine it all through the eyes of higher education and information technology. You will learn more about your leadership style and make a plan for your own development. You will engage in deep conversation and activities that build your leadership toolbox so that you can enable and encourage the development of others in your institution as well. Come to this workshop for a fast paced, engaging and FUN session on leadership.

Vicki Rogers is passionate about developing people, customer service and milkshakes. She describes herself as a true lifelong learner. Vicki has a Bachelor’s degree in Management and a Master’s degree in Business Education. She is really close to earning a doctorate in Adult Education at the University of Georgia. Her research interest is Leadership and Professional Development, specifically for women in IT. Vicki was an IT Manager for the Information Technology Services department at the University of West Georgia for 12 years. Prior to higher education, she was a software and customer service trainer in the banking industry. She has 2 amazing daughters and the most spoiled schnauzer on the planet. She loves to read, constantly considers moving to the beach, tells great stories and thinks she’s pretty funny. Her presentations are informative and entertaining.

Do you always get what you want? Why do some attempts succeed while others fail? What can you do to improve your ability to convince others? Whether you work in sales, fund development or organizational management, powerful persuasion is an essential element of your success. This seminar will explore nine fundamental principles of human behavior and help you harness that knowledge to persuade the people around you. You will learn how to:

• Influence people’s thoughts, feelings and behaviors




• Establish and maintain credibility




• Find the right audience




• Make big changes by starting small




• Create vivid appeals

During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force and the Australian Government, as well as companies in the Fortune 500 including, AT&T, State Farm Insurance and Ralph Lauren.  Prior to becoming a speaker, he was a management professor, stand-up comedian and endurance athlete. He also managed nonprofit enterprises that provided employment for people with disabilities. He has more than twenty years of experience leading people and organizations. David has a doctor of management degree in organizational leadership, as well as a graduate degree in psychology. He is the author of three books: The Four Factors of Effective Leadership, The Freak Factor, and The Freak Factor for Kids.

Discover the benefits of an HDI Forum at SIGUCCS 2016! This roundtable discussion is open to all attendees at no additional cost. The roundtable will be hosted by Allyson Rollins from HDI and focused on today’s support center successes, challenges and hot topics. Join HDI and your peers for this unique discussion opportunity to collaborate, share thoughts, ideas, best practices, and solutions to today’s most pressing technical support issues. Connect with other colleges and universities to learn from each other sharing your objectives and tasks as you discover industry-specific: advanced research, tested methodologies, emerging technologies, and strategic innovations. The exact agenda and discussion topics will be based on participant feedback prior to the conference.

Allyson Rollins is the program manager for HDI Forums. She is a trained meeting facilitator, with recruiting experience and new hire training. She is a professional, resourceful, solution seeker experienced in community relations, communications, marketing, sales, event planning, and volunteering! Allyson has a BS in organizational management with a focus in human resources.