I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition and renewal, training, documentation and communication. ↵I was an Executive Board member of the Association for Computing Machinery Special Interest Group University and College Computing Services (ACM SIGUCCS) organization and led their professional development program for many years. I am a faculty member for Educause's Senior Director Seminar and recently worked with ECAR on Change Management white paper.