SIGUCCS 2016 has ended

Create Your Own Event

SIGUCCS 2016

Adventure awaits November 6-9, 2016 in Denver Colorado at the SIGUCCS Annual Conference!

Vicki Smith

West Virginia University
Executive Director, Customer & Communication Services
MORGANTOWN, WV

Ask me anything! My session focuses on the value, importance and challenges of communicating effectively, and the culture change that requires for some IT organizations. It's hard work, but so worth it! I am looking to learn from others about creating an incident management process and defining the role of an incident manager, as well as growing and energizing a small training team.

12:00pm MST

Registration Crystal Foyer

5:15pm MST

First Timers Orientation Crystal C

6:00pm MST

Welcome (t-shirt) Reception Crestone Ballroom

8:00am MST

Breakfast Silverton Ballroom

9:00am MST

Opening Plenary Crystal BC

10:30am MST

Networking Break & Exhibitor Hall Crystal Foyer

11:00am MST

Internal Think Tanks for Innovation and Team-Building Crystal A

12:00pm MST

Lunch Silverton Ballroom

1:15pm MST

AwardU: Recognition Program for WVU ITS Employees Crystal B

2:30pm MST

Student computing at J.Willard Marriott Library Crystal B

3:45pm MST

Birds of a Feather & Speed Networking Silverton Ballroom

4:45pm MST

Networking Event Silvertone Foyer

5:30pm MST

Culinary Event SpringHill Suites Denver Downtown at MSU Denver

9:00pm MST

Hospitality Suite Aspen

8:00am MST

Breakfast Silverton Ballroom

9:00am MST

Psst! What’s the Secret to Being a Successful Leader? Crystal B

10:30am MST

Networking Break & Exhibitor Hall Crystal Foyer

11:00am MST

Creating a motivated student worker Crystal A

12:00pm MST

Lunch Silverton Ballroom

1:10pm MST

General Session & Awards Crystal BC

2:30pm MST

Using Engagement to Transform, Reimagine, and Realign IT Silverton Ballroom

4:00pm MST

How to Develop a Service Catalog Crestone B

5:00pm MST

Four Winds Happy Hour Four Winds Interactive headquarters

9:00pm MST

Hospitality Suite Aspen

8:00am MST

Breakfast Silverton Ballroom

9:00am MST

Delegated / Managed Response During Major IT Incidents - Creating a Duty Officer Program Crystal C

10:30am MST

Networking Break Crystal Foyer

10:45am MST

Congratulations! You are (or you are getting) a new leader - strategies to make the transition go smoothly from both sides of the desk Crystal B

11:45am MST

Lunch On Your Own TBA

2:30pm MST

Topdesk Crystal A

3:30pm MST

Networking Break Crystal Foyer

4:00pm MST

Closing Plenary Crystal BC

7:00pm MST

Taste of Denver Embassy Suites Lobby